FAQ
General Questions
Q: Where does Luxe Oral ship to?
A: We currently ship within The Republic of South Africa only. We do not offer international shipping at this time.
Q: What shipping method do you use?
A: All orders are shipped via Aramex, ensuring secure and reliable delivery.
Q: How long will my order take to arrive?
A: Orders are typically delivered within 10–15 days from the date of dispatch.
Orders & Payment
Q: What payment methods do you accept?
A: We accept all major credit/debit cards and other payment methods listed at checkout.
Q: Can I cancel or change my order?
A: Orders can be modified or canceled within 24 hours of purchase. After this, processing begins and changes may not be possible.
Luxe SmileKit Teeth Whitening Pen
Q: How do I use the Luxe SmileKit Teeth Whitening Pen?
A: Simply twist the pen to release the serum, brush it evenly onto your teeth, and let it work. No trays or rinsing needed.
Q: How long until I see results?
A: Many users notice a brighter smile in just a few uses. For best results, use daily as directed.
Q: How many pens come in a box?
A: Each box contains 3 pens, providing long-lasting whitening power for home, travel, or quick touch-ups.
Q: Is the formula safe for sensitive teeth?
A: Yes, the Luxe SmileKit is formulated to whiten gently without causing sensitivity or damaging enamel.
Luxe Brush and Luxe Kiddies Brush
Q: How do I charge the Luxe Brush and Luxe Kiddies Brush toothbrush?
A: The toothbrush comes with a USB charging cable. A full charge typically takes 2–3 hours for several days of use.
Q: How long does the battery last?
A: On a full charge, most users can get 7–10 days of regular brushing, depending on usage.
Q: How do I clean the toothbrush?
A: Simply rinse the mouthpiece with water after each use and wipe the base with a dry cloth. Avoid submerging the electronic components.
Returns & Refunds
Q: Can I return a product if I don’t like it?
A: Yes, returns are accepted within 14 days of delivery, provided the product is unused, unopened, and in original packaging.
Q: What if my product arrives damaged or defective?
A: Contact us within 7 days of delivery with photos. We will arrange a replacement or a full refund, including shipping costs.
Contact Us
If your question isn’t answered here, our friendly support team is happy to help:
Email: info@luxeoral.co.za